At Boleratn Spanish Travel Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you book travel services or contact us, we may collect:

• Full name, date of birth, and gender
• Contact information (email, phone number, address)
• Passport details and nationality
• Payment information (credit card details are processed securely by our payment partners)
• Travel preferences and special requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website details

2. How We Use Your Information

We use your information to:

• Process and manage your travel bookings
• Communicate with you about your travel arrangements
• Provide customer support
• Send you travel updates, offers, and promotions (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contractual necessity: To fulfill our travel services agreement with you
• Legal obligation: To comply with travel and immigration regulations
• Consent: For marketing communications (you can withdraw consent at any time)
• Legitimate interests: To improve our services and prevent fraud

4. Sharing Your Information

We may share your information with:

• Travel service providers (airlines, hotels, tour operators) to fulfill your bookings
• Payment processors to complete transactions
• Government authorities as required by law (immigration, customs)
• Professional advisors (lawyers, accountants) as necessary

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All sensitive information (such as payment details) is encrypted during transmission using SSL technology.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Travel booking information is typically retained for 7 years to comply with financial regulations in Spain.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of how we use your data
• Portability: Request transfer of your data to another organization
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information in Section 10.

8. International Data Transfers

As a travel agency operating internationally, your data may be transferred to and processed in countries outside your country of residence, including Spain and other destinations relevant to your travel arrangements. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie settings through your browser preferences.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer

Boleratn Spanish Travel Agency

Gran Vía 48, 28013 Madrid, Spain

Email: [email protected]

Phone: +34 91 234 5678

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.